24/7 Customer Support
Discover more about customer support and why it's hard to find an website hosting provider that offers top-class support.
The client support that you'll receive from your cloud hosting provider is really important, no matter if you have pre-sales questions and you're not a client yet, or you've got a technical trouble with a current account. Prompt and correct information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a real hosting provider and not from a reseller. When you purchase a hosting account via a company that doesn't own its servers and it cannot access them directly, it is very likely that you will wait for a couple of days so as to have a response to your query, therefore your web sites may remain offline for quite a while. Alternatively, a supplier that offers different means of communication and has a technical support team available all the time will assist you to right away and help you decrease or entirely avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We offer 24/7 customer, billing and technical support for our Linux cloud hosting packages
. Even if you are not our customer yet and you have questions, we can help you without delay and provide you with the necessary information, to give you a choice to make an informed decision when you obtain your new website hosting account. We're available at any moment, including holidays and weekends, and we offer numerous means of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we have a couple of phone numbers around the world, therefore you'll be able to call the one that is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget all about waiting for days to get assistance for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get prompt assistance, especially if your website is not working efficiently for some reason. Our Linux semi-dedicated hosting packages
include 24/7 customer and technical support, so if anything happens, you can use a number of ways to get in touch with us - telephone line with a few local numbers around the globe, live chat, email messages and tickets. The first two methods are for billing, pre-sales and common matters, so that if you do not have an account yet, for instance, you can receive more information regarding our solutions, or we can assist you with less demanding tech problems. The second two options are for strictly technical matters or everything that is more time-consuming as it's much easier track the communication between you and our technical support team. The guaranteed maximum answer time for them is only 1 hour, the actual one - 15-20 minutes, so you will not have to wait for a whole day in order to receive assistance as you may need to do with other service providers.
24/7 Customer Support in Dedicated Hosting
We know how important it is to receive quick support in general, let alone when you operate a whole server, so each and every dedicated server
that we supply comes with 24/7 support with 1-hour answer time warranty regardless of the matter. The service is cost-free for all the difficulties with the server or the software that was installed by our admins during the setup, so you're able to get in touch with us as many times as you'd like, even during holidays. You can either open a ticket from your billing area or you can send an e-mail, and the actual reply time for either rarely surpasses 30 minutes because we have admins available 24 / 7. In case you require general information about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you can use our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you can include to your server package from the billing Control Panel.