There are a number of ways to contact the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you choose is a ticketing system. It is the least complicated means of communication for a variety of reasons. In the event that no tech support engineer is free at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always hit home. You can also copy and paste extensive bits of information without worrying about typing errors, and if a particular issue requires more time to be solved or a number of replies need to be exchanged, all the information will be in the same place, so either party can always see the comments written by the other one. The downside of using tickets to get in touch with your hosting company is that they’re usually separate from the web hosting platform, which suggests that if you need to provide information or to follow guidelines, you will have to use no less than two separate accounts and this number may grow in case you would like to manage a couple of domain names. Besides, lots of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a reply.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting packages include an integrated ticketing system, which is an indivisible part of our in-house built Hepsia Control Panel. In contrast with other comparable tools, Hepsia will enable you to manage everything related to the web hosting service itself in one place – payments, web files, emails, tickets, etc., eliminating the necessity to go through different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can open a ticket with just a couple of mouse clicks without the need to leave your hosting Control Panel. During the process, you may choose a category and our system will offer you a variety of educational articles, which will supply you with more info and which may help you resolve any particular issue before you actually submit a ticket. We guarantee a support ticket response time of no more than 1 hour, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting packages, which suggests that you will not require another support platform to get in touch with our customer support staff – you can do that on the spot in the event that you run into a complication. Opening a new ticket takes a couple of mouse clicks and finding an older one is equally easy. With our clever search option, you can quickly track down any ticket that you have posted in the past. You can post a ticket whenever you like since our customer support team members are at your service 24 hours a day, 7 days a week, 365 days a year and reply in no more than 1 hour, although it seldom takes this much to obtain a response. With Hepsia, you’ll have everything in one location and you can forget about the need to log in and out of two or more platforms to troubleshoot a simple problem.