A One–Hour Response Time Guarantee
We provide a 60–minute response warranty for every trouble ticket or e–mail that you send to our client service staff. We will swiftly reply to all the typical inquiries and forward right away the matter to our server admins if additional assistance is required. If you make use of our Administration Services package, we will perform any of the included server management services at a time that has been discussed with you earlier.
A Top–Quality Customer Support Service
Our customer support staff will be at your disposal 24–7 if you require help with the Web Control Panel or with any of the applications that we install for you on the dedicated server. What is more if you require assistance handling all the day–to–day administration tasks on your dedicated web hosting server, you can examine the Administration Services package, that includes data backup hard drive space, weekly Operating System updates, software installation and troubleshooting services, server monitoring and rebooting services, etc.
A User–Friendly Help Area
Each Linux dedicated servers hosting package comes with our free–of–cost Web Control Panel, which features an elaborate knowledge base and a collection of educational video tutorials. Whenever you require help with the Web Control Panel, just hit the Videos or Help buttons located in the upper right corner.