1 hour ticket response
Quick assistance is our major responsibility and this is the reason why we have a team of skillful tech support engineers who are ready to offer a fast response to any question that you could have. Just post your helpdesk ticket from your Web Control Panel and we’ll reply within 60 minutes in the worst case scenario. In fact, we work hard and aim for a 20–minute trouble ticket response time.
A Top–Class Client Care Service
Each member of our customer support staff has many years of experience in the Linux cloud hosting packages realm and almost all of them have worked for us for at least five years. They are all eager to reply to all your requests in the most efficient way possible.
A User–Friendly Help Section
Incorporated into the Web Control Panel is an intuitive Help Center, which offers you various information sources. You can browse through a routinely updated knowledgebase featuring web hosting account administration articles and web site management articles, check the instructional video tutorials or take a gaze at our F.A.Q. library.